Workshop: "Hooray, a conflict!"

Is there a crackle between people again? Or is a thunderstorm threatening? Then let us transform this into positive energy!

In this seminar, we will look at the different phases of conflict according to Glasl in order to better categorise a conflict. In particular, we will focus on transforming the negative view of a conflict into a positive one. Because there is an opportunity and positive energy in every conflict if it is recognised early enough and actively addressed.

The aim is to look at conflicts in a different, perhaps unfamiliar, but more appropriate way. They are an important signal that something is not (or no longer) right. And needs to be changed. They are an opportunity to develop and improve mutual relationships.

The expertise, knowledge and imagination of the conflicting parties cannot be utilised as long as they are at war. This can change if mediating, impartial third parties interrupt the escalation process and show a constructive way for the parties to find solutions.

Topics:

• Definition and phases of conflict according to Friedrich Glasl
• Brief introduction to non-violent communication according to Marshall B. Rosenberg
• my role in conflict resolution
• active listening
• The art of mediation in conflict, the 5 phases of mediation
• Impartiality
• Conducting dialogue in general and with conflict parties
• Helpful methods
• Individual work, group work and role plays

Period: 29 and 30 October 2025, from 9 a.m. to 5 p.m.
Target group: anyone who wants to get involved as a conflict resolver in their professional or private environment and would like to get to know a special process. No prior knowledge is required.
Speaker: Christine Breidenstein (educator, systemic counsellor, mediator)
Max. Number of participants: 16 people
Registration deadline: 17 October

To the registration