Online appointment allocation as of 1 September 2021
Registering your car or applying for benefits: many matters can already be dealt with online at the district administration of the Waldeck-Frankenberg district. If you prefer a personal appointment, you can make it by phone with the respective department - or, from 1 September, quickly and easily online with just a few clicks.
Online appointments for immigration and transport services
At the moment, online appointments can be made for the traffic services - i.e. the driving licence office and the registration office - as well as for the immigration service. In the coming months, however, other departments will be added step by step. The online appointment system is part of the district's overall digitalisation strategy.
Book your desired date with just a few clicks
On the district's website at www.landkreis-waldeck-frankenberg.de, you can make an appointment online and select the area in which you would like to make an appointment, for example the registration office. You will then be taken to an input mask where you can select your specific request, for example the "new registration of a vehicle". After entering the personal data and confirming the data protection declaration, the user can select a suitable appointment from those suggested, which is then reserved directly online. In the case of specialist services that are represented at several locations in Waldeck-Frankenberg, you can select the desired location where the consultation is to take place beforehand. Finally, a confirmation email is sent with a link that must be clicked on within two hours in order to confirm the appointment. The appointment is then firmly reserved.
Digitisation only succeeds together
"In the past few years, we have already advanced the digitalisation of the district administration step by step," says District Administrator Dr Reinhard Kubat. "The pandemic has also strengthened our strategy and shown how important digitisation is in the area of administration. The online appointment system should improve the service for citizens even further." The district is working on an overall digitisation strategy whose numerous sub-projects are being implemented step by step: To this end, two and a half years ago it hired a digitalisation officer to implement the overall digitalisation strategy, and last year it also hired a process manager. "We also have a contact person for the area of digitisation in each department, who takes care of the individual specifics of the respective department. One thing is clear: digitisation only works if we work together and if we take everyone with us.
Many sub-projects in implementation
The sub-projects of the digitisation of the district administration are manifold: they include, among other things, the digitisation of application procedures, which the district is already steadily advancing: By the end of 2022, it will also be able to provide numerous services offered by the administration in digital form. At the same time, many other processes are being made paper-free: digital invoice management has been completed and electronic file management is already being implemented with many specialised services. At the beginning of the year, the district also completely redesigned its website as the gateway to the digital district office - thus creating the conditions for citizens to easily find the services online. Among other things, you can already register your car online, reserve licence plates, register for events, apply for BaFöG or advance maintenance payments for single parents - and from September you can also apply for appointments online.
"We want to offer our citizens a comprehensive range of information at the latest technical level, which we are constantly developing," says District Administrator Dr Reinhard Kubat. "Gradually, more application procedures will be digitised and gradually integrated into the new site. It is our gateway to digital administration - and to even better citizen service."